Returns & Exchanges
At Cleopatra Records, we want you to be completely satisfied with your purchase of vinyl, CDs, and merchandise. If your order is damaged or defective, you may return it within 30 days of delivery for a full refund or exchange.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.
Prepare the Package
Securely pack the items in their original packaging, ensuring that all media discs and inserts are included to prevent damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized shipping location or post office.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your replacement item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing